Introduction

Missing a phone call can hurt.

For a small business, that call may be a new customer, an appointment request, or an existing client who needs an answer. MyReceptionist.com offers another way to handle those calls without putting every caller through voicemail.

The service uses real receptionists. They answer business calls, collect caller details, transfer calls, send messages, and can handle appointment-related work. Coverage is advertised as available 24 hours a day, seven days a week.

Basically, it works like an outsourced front desk.

But there are costs involved. There are also a few details worth checking before signing up, particularly billing, overage rates, optional services, and privacy terms.

Here is what is currently verified.

Quick Facts

Detail	Current Information
Website	MyReceptionist.com
Main service	Virtual receptionist and phone answering
Receptionists	Live human agents
Phone coverage	24/7
Main customers	Small businesses and entrepreneurs
Call transfers	Yes
Message delivery	Email and text
Appointment scheduling	Available
Appointment reminders	Available
Secure mobile messaging	Available
Starter plan	70 minutes — $110 per billing period
Cruising plan	150 minutes — $195 per billing period
Express plan	235 minutes — $275 per billing period
Setup charge	$90
Higher-volume plans	Available by contacting the company
Main listed location	Eau Claire, Wisconsin
Main phone number	800-686-0162
BBB status	A+ rating, not BBB accredited

The current prices and included minutes come directly from the live My Receptionist pricing page.

What Is MyReceptionist.com?

My Receptionist is a business answering service.

Its main job is simple. Your callers reach a real receptionist when you want outside coverage.

You keep your existing published business number. My Receptionist supplies a forwarding number, and you decide when calls should be sent to its team.

That could be all day.

Or just after hours.

Maybe during meetings.

The receptionist then follows the call-handling instructions attached to your account.

The company says its services are aimed mainly at small businesses and entrepreneurs that need phone answering and front-office support. Its website also says it has worked with thousands of clients.

How My Receptionist Works

The process has three basic parts.

1. Your Calls Are Forwarded

Your normal business number stays in place.

You forward incoming calls to the number supplied by My Receptionist whenever you want coverage.

That gives businesses some control.

You might forward every call. You might send calls only when staff members are busy or the office is closed.

2. A Receptionist Answers

A live receptionist answers the caller.

They can use your preferred greeting and follow instructions created for your business.

During signup, customers can specify what information should be collected. The form includes choices such as:

• Caller name
• Email address
• Phone number
• Address
• Reason for calling

Businesses can also define urgent and non-urgent calls.

That matters.

A sales lead may need one response. An urgent client issue may need another.

3. You Receive the Information

The receptionist can take a message or transfer the caller.

Information can also be sent by email, text, or CRM according to the company’s current How It Works page. Appointment scheduling and reminders are supported too.

So the service goes beyond basic message taking.

Main My Receptionist Services

The site’s current service pages show several main functions.

24/7 Live Call Answering

My Receptionist advertises around-the-clock answering.

Real agents handle calls rather than sending each unanswered call straight to a recording.

This can make sense for businesses receiving calls outside normal office hours.

Call Screening

Businesses can provide instructions about how calls should be handled.

Receptionists can gather information first, then handle the call according to those instructions.

The current plans list call screening as an included feature.

Live Call Transfers

Some callers need a real person immediately.

The receptionist can transfer a call based on the rules set for the account.

The signup form even lets a business specify which hours transfers should happen.

Message Taking

Messages can be collected and sent back to the business.

Current plans include message delivery through email and text notifications.

Pretty basic. Still useful.

Online Scheduling

Appointment work is another big part of the service.

My Receptionist says its online scheduling platform has operated since 2001. The company says both small businesses and large companies have used the scheduling system.

Customers should ask which scheduling tools, integrations, and account options apply to their specific plan before buying.

Appointment Reminders

Receptionists can contact clients about upcoming appointments.

The business provides its appointment schedule, then the service can handle reminder calls.

That may be useful for appointment-led businesses where no-shows cost money.

Secure Mobile Messaging

My Receptionist also offers two-way encrypted messaging.

Its feature page lists support for smartphones, smartwatches, tablets, and several major device platforms.

Companies handling sensitive customer information should still check their own legal and security requirements before sending that information through any outside service.

MyReceptionist.com Pricing

Here are the plans currently displayed on the official pricing page.

Starter

Price: $110 per billing period
Included receptionist time: 70 minutes

The plan lists:

• Virtual receptionist minutes
• Local voicemail with email alerts
• Call screening
• Local number
• 24/7 support
• Live transfers
• Email message delivery
• Text notifications

Cruising

Price: $195 per billing period
Included receptionist time: 150 minutes

The listed main features match the Starter plan, with more receptionist time.

Express

Price: $275 per billing period
Included receptionist time: 235 minutes

Again, the biggest visible difference is the included receptionist-minute allowance.

There is also a $90 setup charge.

The company says overages are charged using per-minute plan pricing, but the public pricing page does not state the exact overage figure. It tells customers with heavier call volume to contact the company for other pricing options.

That is one question to ask before signing.

A Warning About Older Prices Online

You may see different My Receptionist prices elsewhere.

Some third-party pages still show older figures. For example, Clutch displays Cruising at $175 and Express at $250. The live official pricing page now lists those plans at $195 and $275.

So check the official pricing page.

Right now, that is the better source for current public pricing.

Also, the site uses the phrase “per billing period.”

It does not say “per month” beside these current plan prices on the pricing page. For that reason, customers should confirm the billing-cycle length during signup.

How Custom Call Handling Works

This is one of the more useful parts.

The signup process asks businesses to write the greeting they want callers to hear.

You can then explain:

• What information agents should collect
• What counts as urgent
• What counts as non-urgent
• Who receives messages
• How messages should arrive
• Which calls can be transferred
• When transfers should happen
• Your office hours
• Your time zone

For non-urgent communication, the form currently shows email, text, phone calls, call transfers, and an “other” option.

This means two businesses do not need identical call flows.

A lawyer may want one process.

A contractor may want another.

Does My Receptionist Use Real People?

Yes, according to its current website.

The company repeatedly describes its service as using real receptionists and human answering support.

That separates the main service from fully automated AI phone systems.

Human answering has its own trade-offs, though.

A business should test greeting quality, pronunciation, transfer handling, script accuracy, and message quality during onboarding.

Real people still need clear instructions.

Who Could Use the Service?

The main site describes My Receptionist as support for small businesses and entrepreneurs across different industries.

Its website also has material specifically aimed at legal businesses, including call answering and appointment scheduling for law firms and legal professionals.

The general service may make sense for:

• Small offices
• Solo professionals
• Appointment-based companies
• Legal practices
• Service businesses
• Teams without a full-time receptionist
• Businesses needing after-hours coverage
• Companies dealing with periods of heavy call volume

The actual value depends heavily on call volume.

A business receiving a few important calls may have very different needs from one receiving hundreds every day.

Company History

Public sources disagree slightly here.

A profile for Rachel McKinley states that she founded My Receptionist in 1999 as a nationwide answering and appointment service for alternative healthcare providers. That same profile says she sold the company in 2002.

Some business directories give a different founding year.

Clutch, for example, lists 1996.

Because those dates conflict, 1999 is the stronger date to use when referring specifically to Rachel McKinley’s documented founding account, rather than presenting every directory date as settled fact.

The current website separately states that its online scheduling platform has been operating since 2001.

Where Is My Receptionist Located?

The company’s privacy page lists:

My Receptionist
800 Wisconsin Street
Eau Claire, WI 54703
United States

It also lists the phone number 800-686-0162.

BBB independently lists the business at 800 Wisconsin St. in Eau Claire with the same phone number.

Is MyReceptionist.com Legit?

Public evidence supports My Receptionist being an established operating answering-service business.

The website is active.

Current plans are published.

Online signup is active.

Its Eau Claire address and phone number match independent business records. BBB lists My Receptionist with an A+ rating, though the business is not BBB accredited.

Birdeye currently displays a 4.3-star rating from 11 Google reviews for the Eau Claire business.

Clutch displays 33 reviews and a 4.3 rating, though much of the profile information includes older pricing and historical material.

Those signals can help verify that there is a real operating business behind the website.

They do not guarantee that every customer will have the same experience.

What Do Customers Say?

Recent Google reviews displayed through Birdeye include positive comments about answering calls, scheduling, customer support, friendliness, and long-term service use.

Clutch’s review analysis mentions customer comments around reliability, professional call handling, responsiveness, and ease of working with the service.

But check dates.

Some Clutch reviews are old, and its published pricing is behind the current official pricing page.

Current customer experiences matter more if you are choosing a service now.

Privacy Points You Should Read

This part deserves attention.

My Receptionist has a public privacy policy explaining what information its website may collect and how that information may be used.

The policy says credit-card information submitted online is encrypted using SSL and says card information is not stored on its servers.

The same privacy policy contains broad wording about sharing information with third parties. It states that information may be shared for marketing and other purposes and includes language allowing information to be sold, rented, leased, or otherwise distributed unless a user opts out.

The policy also says users may contact the company to review, edit, or remove stored personal information.

Anyone concerned about customer data should read the current policy themselves before opening an account.

For businesses working with legally protected or highly sensitive information, ask direct questions about the contract, security controls, data handling, retention, and any required compliance paperwork.

What Is Always Answer?

My Receptionist also refers to Always Answer in its own content.

One company article describes Always Answer as a sister service with broader call-center capabilities.

A recent Google review surfaced by Birdeye also refers to the “Always Answer” answering and scheduling system.

Businesses considering either service should ask the company which platform fits their required call volume and features.

What Should You Check Before Signing Up?

Keep it simple.

First, estimate your monthly call minutes.

Then ask what happens after your included minutes run out.

Check:

• Exact billing-cycle length
• Current overage rate
• Setup fee
• Cancellation terms
• Optional feature costs
• Scheduling costs
• Call transfer rules
• Number availability
• Message delivery methods
• Required contracts
• Data handling
• Support response times

Also test the call experience.

Call your own number.

Listen to the greeting.

Check whether your business name is pronounced correctly.

Try a transfer.

Ask for an appointment.

See what message arrives afterward.

That small test tells you a lot.

Main Strengths

My Receptionist has several clear practical features.

There is 24/7 coverage.

Human agents answer calls.

Businesses can set custom call-handling rules.

Call transfers are supported.

Messages can arrive through email or text.

Scheduling and reminders are available.

There are also several public pricing tiers rather than only “contact us for a quote” pricing.

Points to Check Carefully

A few areas need extra attention.

The $90 setup charge raises the starting cost.

Minute allowances are limited.

Public overage rates are not shown on the main pricing page.

Some optional features use separate pricing.

Older websites and directories still display outdated plan prices.

The public privacy policy also contains broad third-party data-sharing language that privacy-conscious businesses should read carefully.

None of those automatically makes the service a bad choice.

They simply belong in the buying decision.

Final Thought

MyReceptionist.com offers a fairly clear idea: real people answer business calls when your own staff cannot.

The service can screen callers, transfer calls, take messages, handle appointment work, and send information back to your team. Coverage is advertised around the clock.

The current public plans start at $110 per billing period for 70 receptionist minutes, with a $90 setup charge.

Before paying, check your likely call volume.

Then confirm the overage rate.

Read the privacy terms too.

Those details can change whether the service makes financial and practical sense for your business.

Frequently Asked Questions

What is MyReceptionist.com?

MyReceptionist.com is the website for My Receptionist, a U.S. virtual receptionist and business phone-answering service.

Does My Receptionist use real people?

Yes. Its current website says live human receptionists answer business calls.

Is My Receptionist available 24/7?

Yes. The company advertises 24/7 phone answering and support.

How much does My Receptionist cost?

Current public plans are $110 for 70 minutes, $195 for 150 minutes, and $275 for 235 minutes per billing period. A $90 setup charge applies.

Can I keep my current business phone number?

Yes. The company says customers can keep their published number and forward calls to the forwarding number it supplies.

Can My Receptionist schedule appointments?

Yes. Appointment scheduling and appointment reminders are listed among its services.

Does it transfer calls?

Yes. Live call transferring is included in the main public plans.

Where is My Receptionist based?

Its published contact address is 800 Wisconsin Street, Eau Claire, Wisconsin 54703. BBB lists the same Eau Claire address.

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